The MBTA has for years now had available a “stored value” type of card for subway, buses, commuter rail, etc. All very neat. You can go to a vending machine at subway stations and refill the card with cash or use a debit or credit card. It’s even possible to refill them on the bus, but I always get flustered trying to do it, and the drivers are often impatient about it. More recently, they’ve added a web-based system for refilling your card, which sounds pretty handy. But I’ve tried many times to enroll my ancient CharlieCard, only to get an error back. I assume it was because it was too old, and pre-dated when the started allowing access via the web.
Yesterday, I was on the bus and ran out of money on the card, so I went to refill it. I was asking the bus driver “What do I do next?” but he wasn’t really answering me. I failed to follow the correct sequence, and ended up with a paper ticket with $5 on it, minus the cost of the bus fare. Argh! When we got to Harvard, I picked up a *new* CharlieCard, so I’d be able to enroll it in their system. When we got home, I did try to enroll the card only to get the same error message back. Sheesh!
I emailed the support email address listed on the site, holding out little hope that I’d actually receive an intelligent answer. But less than 10 minutes later, I did get a response: “Unfortunately you would have to grab another card at the station. This error is due to a glitch in the MBTA’s system, and there’s no way to tell in advance which cards are compatible with the online system and which ones are not. I apologize for the inconvenience. Thank You”
So, kudos to the MTBA (or their partner) for providing an “answer” so quickly! Generally, at best I’d expect a response about a day later, telling me that the company had received my inquiry, and telling me how important I am to them, etc., etc. And then I may or may not hear back in a reasonable timeframe. However, the MBTA (and/or their partner) get a failing grade for the content of the response.
Guess I will be picking up a stack of cards next time…